Refund & Cancellation.
We want you to understand the applicable cancellation and refund conditions before making a purchase. This policy explains the general rules for ARK Digital Academy courses, digital products, agency services and other eligible paid offerings.
Refund eligibility depends on what you purchase. Live courses, pre-recorded courses, digital products and agency services have different delivery models, so the same refund rule cannot reasonably apply to every ARK Digital Beast offering.
Live Courses
Cancellation/refund requests may be considered before the applicable course begins. Once the first live class has started, course fees are generally non-refundable.
Pre-recorded Courses
Generally non-refundable once course access has been provided, except where applicable law requires otherwise or an eligible unresolved access problem applies.
Digital Products
Generally non-refundable after access, download or electronic delivery because digital content cannot practically be returned after delivery.
Agency Services
Refund and cancellation terms depend on the specific project. Work already completed and costs already incurred are generally non-refundable.
Our refund policy
This Refund & Cancellation Policy applies to eligible purchases made from ARK Digital Beast and ARK Digital Academy, unless different terms are clearly communicated for a specific product, program or agency engagement.
Our goal is to make refund conditions reasonably clear before a customer purchases an offering.
Refund eligibility depends on factors such as the type of offering, whether delivery or access has begun, whether services have already been performed and any specific terms disclosed for the purchase.
Nothing in this policy is intended to remove or restrict any consumer right or remedy that cannot legally be excluded under applicable law.
Live course cancellations & refunds
ARK Digital Academy offers live educational programs that may include scheduled classes, instructor time, private student groups and supporting resources.
Before the course starts
If you purchase a live course and decide that you do not wish to participate, you may contact us to request cancellation before the first scheduled live class of that course has started.
Eligible requests will be reviewed based on the circumstances of the transaction and any specific conditions disclosed for that program.
After the first live class starts
Once the first scheduled live class has begun, the course is considered to have commenced and the course fee is generally non-refundable, except where required under applicable law.
Please review the course curriculum, price, duration, language, class schedule and delivery format before completing your purchase. A change of mind after the live program has started does not normally qualify for a refund.
Pre-recorded courses
Pre-recorded courses are digital educational products that can provide access to course materials without requiring the customer to wait for scheduled live classes.
Once access to a purchased pre-recorded course has been provided, the purchase is generally non-refundable, subject to applicable law.
This rule exists because access to the digital educational material has already been delivered and cannot practically be returned in the same manner as a physical product.
An exception may be considered if there is a genuine technical or access problem attributable to our delivery that prevents you from accessing the purchased course and we are unable to resolve the problem within a reasonable period.
Downloadable & digital products
ARK Digital Beast may sell digital products such as PDFs, guides, templates, resources, recordings, files or other electronically delivered materials.
Once a digital product has been delivered, downloaded or made accessible to the customer, it is generally non-refundable, subject to applicable consumer law.
Before purchasing, customers should review the product description, included materials and stated purpose of the product.
If you paid for a digital product but did not receive access due to a genuine technical issue, contact us. We will first attempt to provide or restore the purchased access.
Agency service cancellations
Agency projects are different from educational products because work may involve strategy, planning, research, creative production, campaign preparation, staff time and third-party costs.
The refund and cancellation terms for an agency engagement may be defined in the applicable proposal, quotation, invoice, agreement or written project communication.
If a project is cancelled after work begins
Fees attributable to work already completed, resources already allocated or reasonable non-recoverable costs already incurred are generally non-refundable.
If a client has paid an advance and cancels before all work is completed, any potential adjustment or refund of an unused portion will depend on the agreed project terms, work already performed, committed costs and applicable law.
Where an agency proposal or agreement contains specific cancellation or payment terms, those project-specific terms govern that engagement to the extent applicable.
Webinar cancellations
Free webinars
No refund applies to a webinar for which the participant has not paid a fee.
Future paid webinars
If ARK Digital Beast offers a paid webinar in the future, any webinar-specific cancellation or refund conditions may be displayed on the applicable registration or payment page.
Those specific conditions will apply to that webinar together with this general policy and applicable law.
Technical & access issues
A technical problem does not automatically require cancellation of a purchase if the problem can reasonably be resolved.
If you cannot access a course or digital product that you legitimately purchased, contact us and provide enough information for us to investigate the problem.
We may first attempt to:
- Verify the purchase.
- Resend the relevant access information.
- Restore access where possible.
- Provide the purchased material through an appropriate alternative.
- Troubleshoot the relevant technical problem.
If a verified delivery problem attributable to us prevents access and cannot reasonably be resolved, we will review an appropriate remedy, including a refund where applicable.
Duplicate or incorrect payments
If you believe you were accidentally charged more than once for the same purchase, please contact us with the relevant transaction information.
After verifying a genuine duplicate payment, we will take appropriate steps to correct the transaction, which may include refunding the verified duplicate amount.
You should not send sensitive banking passwords, card PINs, OTPs or other confidential authentication credentials when contacting us.
How to request a refund or cancellation
If you believe your purchase qualifies for cancellation or a refund, contact ARK Digital Beast at askdigitalbeast@gmail.com.
To help us identify and review your transaction, please include appropriate information such as:
Provide your name and the email or phone number associated with the purchase.
Tell us the course, product or service and provide an appropriate transaction reference where available.
Briefly explain why you are requesting cancellation or a refund so that we can review the request.
We may request additional non-sensitive information where reasonably necessary to verify the transaction or understand the issue.
Approved refunds
If a refund is approved, we will initiate the appropriate refund process using the available payment method or another appropriate method where necessary.
After a refund is initiated, the time required for the amount to appear in your account may depend on the payment gateway, bank, financial institution or payment method involved.
ARK Digital Beast cannot control processing times imposed by independent banks or payment providers after a refund has been properly initiated.
We do not promise a fixed banking settlement period that is outside our control. Where a refund is approved, we will process our side of the request within a reasonable period and provide relevant confirmation where available.
Exceptions & applicable law
This policy describes our general commercial refund rules. Certain transactions may be subject to mandatory consumer protections or other legal requirements.
Nothing in this policy is intended to exclude a refund, replacement, correction or other remedy where ARK Digital Beast is legally required to provide it.
We also reserve the ability to provide a discretionary resolution in an appropriate exceptional situation without creating an obligation to provide the same resolution in unrelated cases.
Changes to this policy
ARK Digital Beast may update this Refund & Cancellation Policy when our products, services, payment arrangements or business practices change.
The latest version may be published on this page with an updated "Last Updated" date.
A specific product, course or service may also have additional purchase conditions clearly disclosed before purchase.
Need help with a payment?
If you have a genuine payment, cancellation or refund concern, contact ARK Digital Beast and provide enough information for us to identify and review the relevant transaction.
ARK Digital Beast
For eligible cancellation requests, duplicate-payment concerns, course-access problems or other payment-related questions, contact us by email.
✉ askdigitalbeast@gmail.com